Trust & Legal
Privacy Policy
Last Updated: 9 March 2026
Syncid IT Services respects your privacy and is committed to protecting personal information.
Information We Collect
We may collect account details, contact information, usage data, and customer relationship information stored within the CRM platform.
Customer Data and Third-Party Personal Information
SyncID CRM is designed to allow customers to manage relationships with their clients, contacts, and other individuals.
As a result, the platform may store personal information relating to individuals who are not direct customers of SyncID, including buyers, tenants, property owners, applicants, or other contacts managed by a customer.
In these circumstances:
- the customer using the platform controls how personal information is collected and used
- SyncID processes that information on behalf of the customer in order to operate the platform
- the customer is responsible for ensuring that it has the legal right to collect and store that information
Individuals seeking access to or correction of their personal information should contact the business that originally collected the information.
How Information Is Used
Information may be used to operate the platform, provide support, maintain security, improve services, and communicate with customers.
We do not sell personal information.
Google User Data & OAuth Access
SyncID integrates with Google services (such as Gmail and Google Calendar) to provide functionality within the platform.
Data accessed:
- Basic Google account information (such as name and email address)
- Gmail access (to send emails on behalf of the user)
- Google Calendar access (to create and manage calendar events)
How this data is used:
- To allow users to send emails directly from the SyncID CRM using their connected Google account
- To create, update, and manage calendar events such as inspections, appointments, and reminders
Data storage:
- SyncID does not store Gmail message content on its servers
- SyncID does not store full Google Calendar data beyond what is required for functionality
- OAuth access tokens are stored securely and used only for authenticated API requests
Data sharing:
- SyncID does not sell, share, or transfer Google user data to third parties
Data retention:
- Access to Google data is removed when a user disconnects their Google account
SyncID's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Data Security
We take reasonable technical and organisational measures to protect personal information including secure infrastructure, access controls, encrypted transmission, and monitoring of system activity.
Data Retention
Customer data is retained while the account remains active. Following termination, data may be retained for up to 60 days before deletion.
Access and Correction
Individuals may request access to or correction of personal information held within the platform.
Third-Party Service Providers
SyncID may use trusted third-party service providers to support the operation of the platform, including hosting providers, cloud infrastructure services, and analytics tools.
These providers may store or process information on behalf of SyncID in order to deliver the Service.
SyncID takes reasonable steps to ensure that such providers implement appropriate security measures.
Cross-Border Data Transfers
In order to operate the SyncID CRM platform, personal information may be processed or stored by trusted service providers located in jurisdictions outside Australia.
These service providers may include cloud infrastructure providers, security monitoring services, analytics providers, and other technology partners that support the operation of the platform.
SyncID takes reasonable steps to ensure that any such providers implement appropriate security and privacy protections consistent with applicable privacy laws.
By using the SyncID CRM platform, customers acknowledge that personal information stored within the platform may be processed by service providers located outside Australia.
SyncID primarily uses reputable cloud infrastructure providers that implement industry standard security practices.