Privacy Policy

1. Introduction

SyncID ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered real estate operating system and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, phone number, and postal address
• Business information, including company name, ABN/ACN, and business address
• Payment information, including credit card details and billing information
• Account credentials, including usernames and passwords
• Property and real estate data you input into our system
• Trust accounting and financial information
• Contact information for your clients, tenants, and vendors

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Device information, including IP address, browser type, and operating system
• Usage data, including pages visited, features used, and time spent on the Service
• Log files, including access times, dates, and referring website addresses
• Cookies and similar tracking technologies (see our Cookie Policy for more details)

2.3 Third-Party Integrations

We may collect information from third-party services that you connect to our Service, such as:

• Real estate listing platforms (e.g., Domain, Realestate.com.au, Pricefinder)
• Accounting software (e.g., Xero)
• Email and calendar services
• Other property management tools

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Service
• To process transactions and manage your account
• To communicate with you about your account, our services, and updates
• To provide customer support and respond to your inquiries
• To personalize your experience and deliver relevant content
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service
• To conduct analytics and research to improve our Service
• To send marketing communications (with your consent, where required)

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, payment processing, analytics, and customer support.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
• With Your Consent: We may share information with third parties when you have given us explicit consent to do so.
• Integrated Services: When you connect third-party services to our platform, we may share relevant information to enable those integrations.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

If you close your account, we will retain certain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing your information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@syncid.com.au.

You can also manage your account settings and preferences through your account dashboard.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection, including:

• Using standard contractual clauses approved by relevant data protection authorities
• Ensuring service providers are bound by appropriate data protection obligations
• Implementing security measures consistent with Australian Privacy Principles

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)
• Displaying a notice in our Service

Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

11. Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you are located in Australia, you have additional rights under the APPs, including the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

For more information about the APPs and your rights, visit www.oaic.gov.au.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: