SyncID

Cookie Policy

Last updated: January 2025

1. Introduction

This Cookie Policy explains how SyncID ("we", "our", or "us") uses cookies and similar tracking technologies when you visit our website or use our Service. This policy should be read together with our Privacy Policy and Terms of Service.

By using our Service, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you should adjust your browser settings accordingly or discontinue use of our Service.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. Cookies are widely used to make websites work more efficiently and to provide information to website owners.

Cookies allow a website to recognize your device and store some information about your preferences or past actions. They help us understand how you interact with our Service, which enables us to improve your experience.

We also use similar technologies such as web beacons, pixel tags, and local storage, which function similarly to cookies and are covered by this policy.

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the Service to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as they are essential for the Service to work.

Examples:

  • Authentication cookies that keep you logged in
  • Security cookies that protect against fraud and unauthorized access
  • Load balancing cookies that distribute traffic across servers
  • Session cookies that maintain your session state

3.2 Functional Cookies

These cookies allow the Service to remember choices you make (such as your language preference or region) and provide enhanced, personalized features. They may also be used to provide services you have requested.

Examples:

  • Language and region preferences
  • Theme and display settings
  • User interface customizations
  • Remembering your login credentials (with your consent)

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our Service by collecting and reporting information anonymously. This helps us improve the Service and understand user behavior.

Examples:

  • Page views and navigation patterns
  • Time spent on pages
  • Features used and interactions
  • Error tracking and performance monitoring

We use analytics services such as Vercel Analytics and may use other third-party analytics providers. These services may use cookies and similar technologies to collect information about your use of the Service.

3.4 Marketing and Advertising Cookies

These cookies are used to deliver advertisements and track the effectiveness of our marketing campaigns. They may also be used to build a profile of your interests and show you relevant content on other websites.

Examples:

  • Tracking conversions from marketing campaigns
  • Retargeting cookies for advertising
  • Social media integration cookies
  • Affiliate tracking cookies

We only use marketing cookies with your explicit consent, where required by law.

4. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics, deliver advertisements, and provide other services. These third parties may set their own cookies or similar technologies on your device.

Third-party services we use include:

  • Vercel Analytics: Website analytics and performance monitoring
  • Payment Processors: Secure payment processing (cookies used for transaction security)
  • Customer Support Tools: Live chat and support services
  • Email Services: Email delivery and tracking
  • Social Media Platforms: Social media integration and sharing features

These third parties have their own privacy policies and cookie practices. We encourage you to review their policies to understand how they use cookies and your information.

5. Cookie Duration

5.1 Session Cookies

Session cookies are temporary cookies that are deleted when you close your browser. They are used to maintain your session while you navigate through the Service.

5.2 Persistent Cookies

Persistent cookies remain on your device for a set period or until you delete them. They are used to remember your preferences and settings across multiple sessions.

The duration of persistent cookies varies:

  • Authentication cookies: Typically 30 days or until you log out
  • Preference cookies: Up to 12 months
  • Analytics cookies: Up to 24 months
  • Marketing cookies: Up to 12 months (with your consent)

6. Managing Cookies

You have the right to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

6.1 Browser Settings

You can control cookies through your browser settings. Here are links to instructions for popular browsers:

Note: If you disable cookies, some features of our Service may not function properly or may be unavailable.

6.2 Cookie Consent

When you first visit our Service, we may display a cookie consent banner that allows you to choose which types of cookies you accept. You can change your preferences at any time through your account settings or by clearing your browser cookies.

6.3 Opt-Out Tools

You can also opt out of certain third-party cookies through:

7. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted.

We do not currently respond to DNT browser signals or mechanisms. However, you can control cookies through your browser settings as described above.

8. Mobile Applications

If you use our mobile applications, we may use similar technologies such as mobile device identifiers, advertising IDs, and local storage. These technologies function similarly to cookies and are used for the same purposes.

You can manage these technologies through your mobile device settings:

  • iOS: Settings → Privacy → Advertising → Limit Ad Tracking
  • Android: Settings → Google → Ads → Opt out of Ads Personalization

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated Cookie Policy on this page
  • Updating the "Last updated" date
  • Sending you an email notification (for significant changes)
  • Displaying a notice in our Service

Your continued use of our Service after any changes constitutes acceptance of the updated Cookie Policy.

10. More Information

For more information about cookies and how they work, you can visit:

11. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

SyncID

Email: support@syncid.com.au