Trust & Legal
Platform Status & Reliability
Last Updated: 9 March 2026
SyncID is committed to maintaining a reliable and secure platform for real estate professionals.
Our infrastructure and monitoring systems are designed to support consistent performance and minimise service interruptions.
System Monitoring
SyncID monitors key components of the platform including:
- application availability
- infrastructure performance
- database health
- integration services
This monitoring allows us to detect and respond to operational issues as quickly as possible.
Incident Response
If a significant service issue occurs, SyncID will investigate and work to restore service as quickly as possible.
Where appropriate, customers may be notified of major service disruptions through the platform or other communication channels.
Planned Maintenance
From time to time, scheduled maintenance may be required to improve platform performance, security, or reliability.
Where possible, advance notice will be provided.
Platform Infrastructure
SyncID uses modern cloud infrastructure designed to support reliability, scalability, and security.
Contact
If you believe you are experiencing a system issue, please contact: