After more than 14 years with the same CRM provider, making the decision to move was a big one. When you’ve used the same system for that long, you become comfortable with what you know — even when you know there may be a better way of doing things.
For me, moving to SyncID was about looking at where Bise Property is heading, not just where we are today.
From the beginning, the team at SyncID took the time to understand our business, our processes and, most importantly, what we are trying to achieve as we continue to grow. I didn’t want another system that simply stored information — I wanted a CRM that could help us create better processes, improve follow-up, strengthen our client experience and give our team greater visibility across the business.
One of the biggest standouts for me is the property management and BDM component. It is genuinely like no other I have seen in the market. Having spent more than 22 years in property management, I know how important it is to have systems that actually understand the day-to-day realities of our industry — from nurturing new business and tracking opportunities through to onboarding, communication, follow-up and ongoing client relationships.
The transition from a system I had relied on for more than 13 years could have felt overwhelming, but the support, communication and genuine willingness to work alongside us has made such a difference.
What I particularly love about SyncID is the opportunity to build our systems around the way we want to operate. It gives us the ability to think differently, automate more of our processes and create consistency without losing the personal service that is so important to Bise Property.
I’m genuinely excited about what we are building with SyncID and what it will allow us to achieve in the next stage of Bise Property’s growth.
Jess Ross
Director | Bise Property